Warranty Terms

Zenosmart provides a limited manufacturer’s warranty for its hardware products against defects in materials, workmanship, and manufacturing processes under normal operating conditions. This warranty applies to products purchased directly from Zenosmart or through its authorized distributors and resellers. Depending on the product category, Zenosmart offers warranty periods of two (2) years or five (5) years. These warranty rights are provided in addition to, and do not affect, any statutory rights granted under applicable consumer protection legislation.

Products within the ELEA, AER, and SOLUS series are covered by a five-year limited warranty, while selected controllers, repeaters, decoders, accessories, and other supporting devices are covered by a two-year warranty period. Upon customer request, the standard five-year warranty period may be reduced to two years, provided that such agreement is clearly stated on the commercial invoice. In these cases, the applicable warranty cost corresponding to the reduced period will be deducted from the invoice amount.

This warranty is provided by Zenosmart Elektronik Limited Şirketi. Technical support and warranty services are coordinated through our headquarters in Ankara, Türkiye. Customers requiring assistance may contact our technical support team by telephone at +90 312 911 70 17 or via e-mail at info@zenosmart.com. Zenosmart reserves the right to revise technical documentation, product specifications, and website content without prior notice whenever necessary.

The warranty covers manufacturing defects that occur during normal and intended use of the product. It does not cover failures resulting from improper installation, misuse, unauthorized modifications, accidental damage, excessive electrical voltage, unsuitable operating conditions, or failure to follow the installation and operating instructions provided in the relevant technical documentation. Likewise, any repair, modification, or service performed by persons or organizations not authorized by Zenosmart will immediately void the warranty. Damage caused by lightning, improper power supply, environmental factors beyond the specified operating limits, or removal, alteration, or defacement of the product’s serial number is also excluded from warranty coverage. In such circumstances, any repair or replacement shall be carried out solely at the discretion of Zenosmart.

Return Material Authorization (RMA)

To ensure efficient technical support and product evaluation, customers are required to obtain a Return Material Authorization (RMA) number before returning any product to Zenosmart. RMA requests should be submitted by contacting info@zenosmart.com, after which our technical support team will review the reported issue and, whenever possible, attempt to resolve the problem remotely before requesting the return of the product.

Warranty claims must be accompanied by proof of purchase. Where an original purchase invoice cannot be provided, the warranty period will be determined according to the date on which the product was shipped from the Zenosmart warehouse. Following approval of the return request, customers will receive a digital RMA form containing the necessary return instructions. Products returned without a valid RMA number may be refused and returned to the sender at the sender’s expense.

Returned products must be packaged appropriately to prevent damage during transportation. Unless otherwise agreed in writing, customers are responsible for all shipping costs, customs charges, and transportation risks associated with returning products to Zenosmart. Where a repair or replacement is carried out under warranty, Zenosmart will cover the cost of shipping the repaired or replacement product back to the customer. Any repaired or replacement product will continue to be covered under the remaining balance of the original warranty period.

If inspection determines that the reported fault is not covered under warranty, or if no fault can be identified after comprehensive testing, Zenosmart reserves the right to charge a standard inspection fee of EUR 35.00. Where repair is technically possible, a written quotation detailing the estimated repair costs, including labor and any required replacement components, will be provided to the customer for approval prior to commencement of any repair work. Standard labor is charged at USD 50.00 per hour, excluding replacement parts. Should the quotation be declined, the product may either be returned to the customer at the customer’s expense or disposed of if no further instructions are received within thirty (30) days after notification.